“Customer” : legal entity or natural person, aged at least 18, registered on the Service and making an online purchase of Product(s).
“Order” : any purchase of Product(s) made from the Service by a Customer.
“Company” : SASU ECLIPSE CORP with capital of €1,000, 60 Rue François 1ER, 75008, Paris, registered with the Paris Trade and Companies Register under number 948 032 339 , intra-community VAT number: FR90948032339.
“Products” : Physical product (such as clothing, goodies, etc.).
“Customer Service” : service made available to the Customer by the Company from Monday to Friday from 9 a.m. to 7 p.m. at the email address contact@benimino.fr .
“Credit”: Discount code for the amount of the Order that can be used by the Customer on the béliminons.fr store
RETURN REQUEST WITHIN THE WITHDRAWAL PERIOD
Any consumer who has placed an order on our store benefits from a period of 30 working days to exercise their right of withdrawal without having to provide reasons or pay penalties, with the exception of return costs.
Products must be returned in their original packaging and condition, accompanied by the order number.
To return your order, please go to https://benimino.fr/tools/retours
Your withdrawal period begins from the moment you place an order on our store.
CANCELLATION OF ORDER BEFORE SHIPPING
In accordance with Articles L. 216-1 et seq. of the Consumer Code, the Customer has, subject to Article 8.2, the possibility of cancelling his Order by sending his request by email.
No cancellation is possible in the event of a delay due to an address error attributable to the Customer or if the package has already been processed by the Company's logistics services.
If the conditions are met and in the event of cancellation, the Company is required to reimburse all sums paid (including delivery costs) by the Customer no later than 14 (fourteen) days following the date on which the Company receives the Customer's request notifying it of the cancellation.
“NON RECEIPT” OF THE ORDER
In order to prevent abuse, the Company has access to the complete delivery details of its packages.
Therefore, the Company reserves the right to refuse refund requests based on the grounds of “package not received” if the carrier indicates that the package has been delivered to the Customer.
In order to initiate an investigation with the delivery services, the Company will ask you for a copy of both sides of your identity document as well as a sworn statement confirming non-receipt of your package.
RETURN REQUEST AFTER RECEIPT OUTSIDE THE WITHDRAWAL PERIOD
Any consumer who has placed an order on our store benefits from a period of 30 working days to exercise their right of withdrawal without having to provide reasons or pay penalties, with the exception of return costs.
Products must be returned in their original packaging and condition, accompanied by the order number.
In the event that the Client addresses his request to the Company outside the deadline set by the Company, the Company legally reserves the right to refuse the Client's request, regardless of the reasons which may motivate the Client's request.
We consider that you agree and have read & accepted our refund policies by checking the box " I agree to the terms & conditions " when placing an order.
